Cumberland Resort & Spa

As with the other reviews, don't believe the pictures. While the hosts were lovely and very helpful, the place is tired and nothing like the photos. The pool was closed, the rooms basic and the facilities way overdue for an upgrade. Likewise the hire car! It's a great location but the accommodation is nothing like what we were sold in the ads.

On arrival we were absolutely disappointed, definitely not what the website photos indicated . The exterior is very rundown, we were offered a tea/coffee as a 'welcome drink', 'breakfast included' for a week for 3 adults was a loaf of bread, 3 x small long life milk, 3 x small juices, a basket of butter and assorted jams. The pool area was uninviting. The staff were friendly and very helpful and accommodating. The rooms were clean and adequately stocked.

We stayed here recently for our honeymoon and were not disappointed. From the moment we arrived and were shown around our villa, up until the moment we left, we were treated like family. On arrival, we received a complimentary breakfast pack (eggs, bread, butter, milk and juice along with an assortment of condiments) - oh, and a bottle of sparkling wine! The accommodation was very comfortable; two king size rooms, an en-suite with massive shower off one of the rooms and a shower over spa tub in another. The lounge was equipped with dvd player (and hundreds of dvds to borrow from the office) and with free WIFI internet (which can be patchy with iphones but we got around that problem). Laundry was $5 per load; $5 for washing and $5 for clothes drier (there was no need for the drier as the weather was perfect and clothes could be hung on the line provided in the cabin). The resort provided a rental car complimentary (with only the insurance to be paid daily) which was very useful to explore the island. There was a heated spa on-site which was lovely to take a dip in. There were three little dogs on site who belonged to the owner; the dogs were so friendly. I can't thank Gail and Rael enough for our wonderful stay. We saw Gail and Rael most days on their walk past our cabin and were always with a smile on their face.

I have been to Norfolk 6 times now and the Cunberland resort is the best place I have stayed. The nice touch was the brekky pack, including eggs, butter, jams, juice and a loaf of bread waiting in case you didn't feel like shopping on arrival. Rail was the perfect host and nothing was too much trouble for him. The staff were extremely friendly and would always greet you. The rooms were very clean and every thing you could need was supplied. A welcome surprise was the dishwasher. The private outdoor area was large and you even have your own BBQ. Coffee making facilities are supplied and a mobile phone for use on the island was a welcome surprise. I am going back and Cumberland will be my stay from now on.

we were looking forward to a long weekend stay in Norfolk island , our flights were cancelled because of a cyclone dovi , we were flying in on a Friday morning and leaving Norfolk on Tuesday , The Friday flight was cancelled and no flights from Sydney on Saturday and the Sunday flight was booked out . we called the hotel and told them the problem . they said no refund call your insurance company, they were happy to keep my $1049.00 . we want to see Norfolk island but this has change our feeling towards the place ,

I travel to Norfolk often for work and will not be staying anywhere else after experiencing Cumberland Resort. Tima and her team are extremely friendly and nothing is too much trouble. The villas are perfectly maintained and spotlessly clean. Lovely modern kitchen and BBQ on the deck if you get sick of eating out.

Had a two bedroom two bathroom Villa. Good as we could do our own breakfast and lunches. Plenty of room with outdoor alfresco as well. Close to town - five minute walk. No air conditioning had ceiling fans in bedrooms. Needed one in lounge room. Staff were excellent very friendly and helpful.

Tema and her staff were fantastic and were willing to do all they can to make our stay enjoyable. The rooms were immaculately clean, however the property in general could do with an update. Cumberland is easy walking distance to shops and restaurants. Make sure you book tours through Tema, allow her to weave her magic!

My wife and I stayed at the Cumberland Resort for a week. On arrival we thought that the resort looked a bit run down, but we were reassured by the warmth of the welcome and our accommodation was newly refurbished and spotless. Our package included the supply of a car and although it was fairly old, like the vast majority of vehicles on Norfolk Island, it did the job very well. Cumberland Resort is self catering, but all the essentials were supplied in a starter kit, and could be topped up by guests as needed. The resort is located at the far end of Burnt Pine, coming from the airport, but is only a short walk to the shops, restaurants etc. It is very handy for tours, sight seeing etc. The resort would be very appealing to families or friends holidaying together, with a variety of accommodation, a good size pool and of course spa facilities. However the big draw are the friendly and helpful staff who go out their way to assist visitors.